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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
425 ratings and 216 comments received in the last 90 days.
16 April 2024
Couldn't fault anything- nothing was to much trouble- comication was out of this world.
11 April 2024
Handover of the car was very smooth & not rushed. The garage is a very nice place.
09 April 2024
I dealt with Nathaniel at the Bolton branch of Williams BMW. He was friendly, professional and informative throughout the whole process.
08 April 2024
The experience was made enjoyable by the Centres approach and efforts to deliver the best solution
05 April 2024
Everything went through as smoothly and straight forward without any issues. Faced no problems at all. Enjoyed the experience.
05 April 2024
The only negative point was the delayed delivery due to shipping issues. Richard Barlow was very helpful during the purchase, waiting period and eventual delivery today.
04 April 2024
Great customer service.
04 April 2024
Straightforward process, I knew what I wanted and prepared to settle on for a deal to be reached.
04 April 2024
Williams Bolton has been amazing start to finish. Sean, my salesperson, has been the perfect mix between an expert, friendly, reliable, respectful and conscientious contact, I could have wished for. A real credit to Williams and BMW UK.
03 April 2024
Everything was perfect
03 April 2024
No problems
03 April 2024
Well looked after, always offered a drink/snack. Constantly helped and updated.
03 April 2024
Good customer service
31 March 2024
Excellent made to feel very special and valued
28 March 2024
Great team with awesome knowledge and professionalism
27 March 2024
Seamless service exceeding my expectations
26 March 2024
Super service
26 March 2024
The team have done what they said they would do when they said they would do it.
26 March 2024
Richard's did everything he promised he would do with my purchase
26 March 2024
Collection day was exceptional, handled very professionally and communication with Steven and Anthony was great, made us feel very welcome and looked after us. The car was presented brilliantly, Steven even had a gift for my Mrs waiting in the car!
24 March 2024
Totally satisfied, I was looked after extremely well in my opinion
22 March 2024
The Salesperson Craig was extremely helpful during the whole process and was ably assisted by his colleague Joe, who kindly set up the car app for us before driving the car away from the showroom.
21 March 2024
I was made to feel welcome and comfortable from the minute I came into the showroom
19 March 2024
Very fast efficient approachable sales team.
19 March 2024
Excellent team, good communication, kept me up to date with the progress. I have used now x3 the same BMW centre. Can only recommend and praise the highest.
18 March 2024
No issue's whatsoever
15 March 2024
Mr Craig was very helpful Explain everything about the car and updating the delivery times
12 March 2024
A very high professional service provided.
09 March 2024
110% satisfied. So helpful with it all during the purchase and delivery of the new car
08 March 2024
Very satisfied, I was kept up to date as to when the car would arrive. On the day of collection Steven kept the process nice and slick with a few goodies for my children in the car
08 March 2024
The salesman very helpfull at every stage nothing was to much trouble A great experince
07 March 2024
Steven the salesperson was very polite, efficient and extremely good with communication. We felt he really cared about us not only the sale
07 March 2024
Everything was smooth and easy and just a nice experience
06 March 2024
The staff at Williams are all excellent and Craig spent a lot of time with me explaining and programming the new features on the X5 which was very helpful. The lady on reception wished me
05 March 2024
There was a tight timeline and they sourced the colour, spec and model which we loved. They scoured the available cars to meet our requirements. Smooth collection day and tech expert was great!
04 March 2024
I had to wait whilst collecting the car, due to another customer turning up late. This was communicated with me. What impressed me was changing the collection date for insurance reasons. Despite the inconvenience, Steven arranged this for me.
28 February 2024
It was extremely quick. I was treated with the most respect and my requirements were at the forefront of the transaction. Everything was explained to me in detail. My car was set up for me ready to go and all the details changed on my behalf.
27 February 2024
Craig Beaumont was responsive, professional and went above and beyond to get my car delivered to me.
27 February 2024
Craig kept me updated at each stage of the buying process.
23 February 2024
Superb. What more is there to say
23 February 2024
No pressure sales. Friendly wonderful service. Informed at every stage of the process. Collecting my car was a lovely experience.
22 February 2024
Spot on to deal with
22 February 2024
Richard kepted me upto with the progress and what I needed to do. The room was set up to make the handover even more special. Richard also took the time to go through the setting up of the car.
22 February 2024
From the moment I met Ismail Panchbhaya, the 'new' car salesman, he looked after my every needs, wants and concerns. He was extremely confident and professional. My main concern with buying a vehicle from Williams BMW, no after sales service.
22 February 2024
All was good, look after on each visit by the reception team.
25 April 2024
Really pleased with the vehicle health check video I was sent and the quality of work carried out. Simple and straightforward booking in process that was very efficient, even though it was very busy.
24 April 2024
Very satisfied with overall experience would have liked our car to have been cleaned on pick up as we cleaned the courtesy car on dropping it back of making sure it was how we had been given it for 2 weeks
24 April 2024
Staff very nice. Disappointed about I leave the car around 09:00 but I need to wait until 13:00 to pick up my car.
22 April 2024
Professional at all times
21 April 2024
All work was done satisfactory. The car was returned clean outside and inside.
19 April 2024
The only reason I would give two stars rather than one, was that the problem was eventually resolved after I made a fuss about it.
19 April 2024
Totally satisfied, able to view some of the work being done on my vehicle and reactions to my request for information was brilliant.
18 April 2024
Friendly staff and very nice surroundings to wait in great WI-FI
18 April 2024
When I left my car I was going on holiday for a week and the dealership looked after the car until I returned very accommodating.
18 April 2024
No issues following the service, now and in the past.
18 April 2024
Excellent
17 April 2024
Excellent service
17 April 2024
Lovely staff Fab service Good comms to customers
16 April 2024
No problems
16 April 2024
Really good representative seeing to my needs
16 April 2024
Work was completed very late in the day. My car wasn't delivered to my place of work as promised. A £100 voucher wasn't received as promised. A part exchange valuation wasn't received as promised. The engineer didn't contact me as promised.
15 April 2024
The staff are helpful and the service is quick and efficient.
15 April 2024
Very positive experience, very friendly and helpful staff
15 April 2024
My only problem is that my vehicle came in on a recall notice and when i picked my vehicle up no documentation was given to me as regards exactly what was done, so i do not have a personal record
15 April 2024
Communication was great And the easy check in self service was so handy for us as a company
15 April 2024
The only thing is you was going to value my car and this never happend
15 April 2024
Fantastic service and very friendly
14 April 2024
Car done to a high standard and quickly whilst i waited.
14 April 2024
Not completely satisfied because I had to phone to see if car was ready and it hadn't been washed.
14 April 2024
Craig who i always deal with always been excellent
14 April 2024
Friendly and efficient staff, kept me in touch throughout and did what they said they'd do
13 April 2024
Lovely friendly and helpful staff was kept updated on my car and was very looked afterd while I waited was given breakfast drinks cakes fruit water juice pop great facilities felt like home from home magazines and newspapers also provided
13 April 2024
Helen on the service desk has been excellent Nothing to much trouble
13 April 2024
Would have been higher but it's the second time it's come back to me with dirty seats
13 April 2024
My car was booked in over the phone for a recall issue and i was told the software would be updated at the same time. When i collected the car the software had not been updated and i was told it would cost me £125.
11 April 2024
Very efficient service, I had my vehicle back within 3 hours.
11 April 2024
Usual excellent service
10 April 2024
As mentioned; good, video helpful and there was a diagnostic for the issue .
10 April 2024
Staff are friendly and efficient.
10 April 2024
Great customer service
10 April 2024
The service experience met with expectations and the Service Adviser, Jo- Ann Ford, was amiable.
10 April 2024
Excellent customer service
10 April 2024
Job they did was great
09 April 2024
Very satisfied with the service experience the whole process was done smoothly and efficiently
09 April 2024
Helpful advice around buying a used BMW.
09 April 2024
Easy to book in, comfortable waiting area, helpful staff.
08 April 2024
same as above
08 April 2024
Job completed on time
08 April 2024
Virtual immediate service and co operation in a situation covered under warranty
08 April 2024
As above, I feel I received 5 star treatment from my initial enquiry, through to collecting my vehicle following its repair.
08 April 2024
Great service provided by everyone. I was impressed by Richard who was very helpful .
08 April 2024
The service from all fronts was excellent
07 April 2024
No issues and staff courteous and helpful.
07 April 2024
Experience was outstanding thank you.
05 April 2024
Everything was explained since moly and there were no surprises.
04 April 2024
Helen was very helpful and ensured the warranty work was done and kept me informed of the progress.
04 April 2024
You can't beat perfection with a smile
04 April 2024
First time I've really dealt with bmw for service. Much prefer Audi.
03 April 2024
Met my requirements
03 April 2024
Absolute liars, calls are recorded and no one willing to listen to them! Had me without a car for 3 days, John Warton is a liar and Jo Anne wasted my time and lied to me too
02 April 2024
Would have been 5 but the automates check in. Presented with a map with no orientation and no bay numbers, then the key drop wouldn't open. Resorted to lovely people.
31 March 2024
Kept me informed carried out the work in the time stated,
31 March 2024
Good customer service
31 March 2024
Excellent
29 March 2024
Couldn't be better. Richard was very helpful.
29 March 2024
Persistent getting texts to my phone
29 March 2024
There was a problem which was sorted straight away
28 March 2024
Great reception staff. My only gripe would be that despite detailing that the brakes needed attention and the vehicle was left all day at this visit, the necessary parts were not in stock and the car had to be returned to complete the work.
28 March 2024
Really impressed with the Service Manageress and Samantha, who handled my recall and listened sympathetically to the problems I had with Bowker - Preston. They presented me with a Suitcase and Umbrella from Williams, as an apology on behalf of BMW!
28 March 2024
As usual everything was brilliant.
26 March 2024
Convenient, hassle-free and knowing necessary tasks have been carried out by operatives who hopefully know what they're dealing with.
26 March 2024
Good service
26 March 2024
Really pleased with the way we were looked after. Stephen is very people focused and built a rapport with me fast.
25 March 2024
Everything good
25 March 2024
Job done efficiently on time. The environment of the showroom is inviting and comfortable.
24 March 2024
Good service
21 March 2024
Very professional really helped that they are so efficient as i could plan timings around work knowing i wouldn't be let down
21 March 2024
I always use the Bolton branch
19 March 2024
Query dealt with promptly.
19 March 2024
From the minute I walked in I was greeted as a valued customer, the staff were friendly and listened to me and took interest with my car experience. Andrea and Jo were both amazing, they took there time to explain the process and kept me informed.
19 March 2024
As above
19 March 2024
Asked them to investigate a problem but this wasn't dealt with
19 March 2024
Poor performance from Bolton, kept waiting too long and then informed that it needed parts it quite clearly didn't, specially front pads and discs, ok the pads were worn but discs were fine. Very annoyed.
19 March 2024
As above
19 March 2024
Same as above
17 March 2024
Fast and efficient. Fault diagnosed before car went into garage, so parts could be preordered ready for the repair on the day.
16 March 2024
The car was booked in due to a fault which was covered under warranty. No problem with the service given but there was a time when BMW would also give the car a clean. I mean that's what why we buy BMW as they go the extra mile.
16 March 2024
Very professional
16 March 2024
Excellent service.
15 March 2024
My car was diagnosed and parts where ordered straight away, I had my car back within a week and was sorted with a hire car whilst my car was being repaired. The communication from Helen was fantastic, I can't fault Helen for anything!
15 March 2024
Once again a great service experience by Victoria on reception
15 March 2024
Very professional and a pleasure to deal with.
13 March 2024
friendly people and even washed my car for me
13 March 2024
I was told my a member of the team that I can try age my own valet and would be refunded. I've emailed twice over 2 days and had no response!
13 March 2024
As above
13 March 2024
Excellent service
13 March 2024
As above
13 March 2024
Customer service is very good Team worker is great Williams Bolton easy to access
12 March 2024
Paul has always given me excellent service, a valued member of the team
12 March 2024
The car wasnt even washed by bmw, paid £370 and they cant even be bothered to clean the car
11 March 2024
No quibble service.
11 March 2024
Completely satisfied with the service from staff and technicians.
11 March 2024
Excellent
11 March 2024
Completed quickly and efficiently
11 March 2024
Professional from the first phone call
11 March 2024
Very helpful
11 March 2024
I thought Williams Bolton was a very well ran centre. The waiting time went in a flash and I was very well looked after there.
10 March 2024
All perfect
09 March 2024
The reception gentleman was a real professional and would give him ten out of ten. The service of my car was ok. My wife deals with Ford and I found they produced more little touches than BMW like giving your vehicle a clean inside.
09 March 2024
Brilliant service Very polite On time with finishing vehicle Also thank you for the suitcase will be put to very good use
08 March 2024
I was told on many occasions BMW Bolton would contact me to book in or to speak to their specialist team however the only contact I ever got was at the end of my complaint when emailing about the refund. It seems you only matter if the car came from
08 March 2024
Great people I stay and work whilst I wait and your coffee is lovely and the WiFi is great allowing me to work easily
07 March 2024
Helen looked after me and my sister as we had two recalls booked in. She was really approachable and great at communication. Would definitely consider buying from BMW bolton solely based on Helen's customer service.
07 March 2024
As above the standards seem to be slipping
06 March 2024
Richard who looked after me was very professional knowledgeable and helpful
06 March 2024
Staff are very knowledgeable and customer focussed
06 March 2024
No issues, all good.
06 March 2024
Good service
06 March 2024
Just easy to do everything connected with a service.
05 March 2024
A 1 service on every visit
05 March 2024
Very satisfied
04 March 2024
See above. The price quoted when I booked the car was incorrect, although an adjustment was kindly made for this.
04 March 2024
Friendly staff
04 March 2024
Great service
04 March 2024
I left questions about possible fault not investigated and asked for a follow up conversation but have heard nothing
04 March 2024
Welcomed and looked after by Samantha. Refreshments provided. Car washed and vacuumed. All within the time advised.
04 March 2024
Great dealership - one of the best throughout the Group!
03 March 2024
I had an hospital appointment and needed the car back within 4.00pm. They told me open and honestly they will do there best but the job could take more then a day. However they got push the job and got it done
03 March 2024
Great efficiency kept up to date, refreshments supplied were most welcome!
02 March 2024
It may sound trivial but my car was spotless and clean. When I picked up it had a sweet wrapper from service desk left in the middle console. Courtesy car was dirty and hardly had any petrol in. Had to find a petrol station as soon as I left.
01 March 2024
Efficient
01 March 2024
Very easy to talk to
01 March 2024
I took the car in for a service but had to leave early. was asked to come in on a different day when I have more time for a complimentary car wash. I returned, waited for almost 2 hours. I was told the car had been cleaned, but it wasn't washed.
01 March 2024
Very helpful lady on the reception. She kindly showed me how to use the key drop off and made then offered me a latte for my journey home. She could easily have just pointed me in the right direction, which is my point.
01 March 2024
I received professional help as well as a £100 voucher which made a big difference for me based on my situation as of the time.
01 March 2024
Quality work and service.
29 February 2024
Good communication from the team with no wait at drop off or collection.
28 February 2024
Can't fault the people at Williams
28 February 2024
Great service
28 February 2024
Fantastic service. I went into Williams BMW Bolton and they ordered the part, got it overnight and fitted it the next day. Perfect
28 February 2024
No comment
28 February 2024
This answer is because the staff were very helpful and polite.
28 February 2024
Just great all round
28 February 2024
I received my BMW clean and the reports from the person that service my BM were EXCELLENT.
28 February 2024
No fuss, good communication.
28 February 2024
Very accommodating. Spoke to sales representative, Shiraz who was very knowledgeable and helpful
28 February 2024
Job done in given time. Very satisfied pleasant surroundings.
28 February 2024
They did what was wanted and a bit extra
28 February 2024
Very thorough with everything carried out.
28 February 2024
That's how they make me feel like I'm to them so it works both ways thank you again love going there just for a chat about cars
28 February 2024
From booking the car in and right up to collect everything was straight forward. Helen kept me informed all the way and was extremely helpful.
27 February 2024
Professional service
27 February 2024
The dealership is fine.
27 February 2024
Jobs well done couldn't fault what everyone did.
27 February 2024
I was kept informed, given helpful suggestions regarding the BMW App and the customer area is very comfortable
27 February 2024
I took out a BMW service plan for the car and do not think that this represents good value. In addition every time the car goes into the garage for an MOT. Some additional work seems to be found which obviates budgeting cost saving,
27 February 2024
Good work completed with regular updates received
27 February 2024
I was extremely impressed by the lady who attended to me on arrival at the service desk.I found Joanne to be friendly,efficient and professional..a credit to Williams BMW Bolton.
25 February 2024
Apart from the issues I had from the sales team the service from the service department was great
24 February 2024
Saad and Paul were both extremely helpful and displayed empathy.They are both a credit to their employer.
23 February 2024
I decided to wait while my car was serviced. There was tea, coffee and breakfast available for customers. I was also able to use the Wifi so that I could get on with work whilst waiting. All of the staff I spoke with were friendly and welcoming.
23 February 2024
Staff members are helpful and supportive
23 February 2024
big improvement since last time
23 February 2024
Body shop made an excellent repair
23 February 2024
No issues and the hot chocolate was amazing added bonus
22 February 2024
Very satisfied, all smooth pleasant experience
22 February 2024
Although l didn't authorise the repairs to my vehicle l was impressed by the professionalism of the staff.
22 February 2024
Quite good received a bag from bmw very happy
22 February 2024
Poor. Richard was very pleasant to speak to but everything else is a shambles. Complete false information
22 February 2024
Dealt with everything promptly and professionally
22 February 2024
Have taken my car twice to be fixed. It's been returned to me in the same state I took it. I'm not having to take it a third time. Overall it has been a very poor experience. 2 stars as staff seem to care but that's it
22 February 2024
Great service all round
22 February 2024
Excellent customer service from who I dealt with
22 February 2024
I was allowed to wait and work whilst my car was being serviced. Hot/cold drinks were available foc as well as a continental breakfast
11 February 2024
Williams Bolton couldn't organise a piss up in a brewery. Rang up six times to sort out having the tyre I wanted fitted and still the wrong tyre was fitted. Shame as Helen was really nice, the rest was awful. No hire cars ready when stated.
16 April 2024
Very good treatment