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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
288 ratings and 151 comments received in the last 90 days.
03 July 2025
Everything was spot on and so efficient
22 June 2025
Again, the service was brilliant, constant and timely updates on the vehicle and where everything was up to, my car arrived sooner than expected too which was a nice surprise and the handover day was smooth and an experience in itself!
22 June 2025
It was a pleasant experience
13 June 2025
Helpful and quick to get things sorted
08 June 2025
Pleasant and supportive in information and negotiations.
04 June 2025
Again another pleasant experience. Going into the handover room my cat looked fantastic.
03 June 2025
Manesh Bhanderi and Adrian Flood Was first class service and pleasure doing business with these guys
03 June 2025
Brilliant communication to complete collection and purchase
03 June 2025
Excellent customer services and everything was well explained. Really very satisfied.
29 May 2025
Made welcome explained purchase fully
28 May 2025
The delivery went extremely smooth and Manesh made it very personal, a good touch with the flowers, teddy and the car being underneath the cover. Purchase was very pleasant and made easy through Manesh.
24 May 2025
Car presentation was impressive far better than i have had with land rover audi etc Impressed and i hope they live up to this high level
22 May 2025
Kept updated throughout.
13 May 2025
No/little screen wash in car
08 May 2025
Very easy process from start to finish everything explained well and any question I had was answered.
06 May 2025
All took place with ease
06 May 2025
Over the moon with the whole experience.
04 May 2025
A very courteous and professional experience.
04 May 2025
Looks after by reception staff & sales rep
03 May 2025
Really good.
02 May 2025
Good coffee
02 May 2025
John Farrington (Bolton) who dealt with me was friendly, professional, and understanding. Was patient with me when i was unsure regarding some documents, and made the whole process stress free
29 April 2025
Again Richard was very helpful, informative and kept me updated
22 April 2025
Everything was perfect and made to feel like I was a valued customer
16 April 2025
John was absolutely amazing very helpful knowledgeable and went out of his way to make sure everything ok for me. Definitely recommend bmw bolton to anybody based on my experience thank you x
09 July 2025
The service experience and waiting facilities are impeccable
09 July 2025
Always had a good experience of service at BMW Bolton
09 July 2025
I was told on the phone that it would take an hour and I can wait while it was done. It took over 2hrs 15mins and I had to get the keys to go as I was misusing a meeting with work.
09 July 2025
Again, I don't even know what service I have received from this dealer. Is my car ready to collect?
08 July 2025
Very professional, polite and excellent service.
08 July 2025
The service was brilliant, the customer care was great and that's why I travel from Warrington to Bolton . What lets the experience a bit sour is your partners who provide car washing service, it's awful .the car was barely washed
08 July 2025
Absolutely delighted with the service at Williams Bolton. From start to finish, the team was professional, friendly, and incredibly efficient. Everything was handled smoothly, communication was clear throughout, and the whole process was completely h
06 July 2025
No taxis no more and no curtesy car. You would think a customer spending £93.000 on a car would get better service but apparently not. You also have to pay for them now , this must be a new thing.
05 July 2025
No issues
05 July 2025
Goid service excelent
05 July 2025
I was very happy vith everything.
05 July 2025
Good service
04 July 2025
Very satisfied.
04 July 2025
My car was returned in January with an EML on the dash. This was replaced. Last week came on again it was the knock sensor, asked what that was got no reply , advisor didn't know.
02 July 2025
All work completed as discussed and kept up to date
01 July 2025
Fantastic company
01 July 2025
Everything went very smoothly. Can't ask more than that.
30 June 2025
Excellent customer service from a company that not only sells one of the best designed and engineered cars in the world, but also provides after-sales care befitting such a product.
30 June 2025
But your department had time and I was treated well
25 June 2025
Very good
24 June 2025
Service done in less time than expected. Good waiting area
24 June 2025
Helen on the help desk I very caring and helpful she's amazing
24 June 2025
job done on time car washed for free
23 June 2025
Ongoing issues with data. Work never started in a timely manner. Parts not on stock. Not kept up to date with progress. Not good enough.
23 June 2025
Quick and efficient. Staff were well organised and friendly to deal with
22 June 2025
Fully satisfied as spent much of the wait time discussing the value of my car and options to purchase a new car.
22 June 2025
Very professional
21 June 2025
On time and treated well whilst waiting for car
18 June 2025
Ellie was very helpful and tried to sort out my cars problem .
18 June 2025
Very helpful and friendly
18 June 2025
Fast turn around, easy service, car was spotless at collection, no waiting around.
18 June 2025
Jo-Ann and Andrea have been very good with their communication and helped whilst dealing with the latest issue.
17 June 2025
Had a waiting appointment for an MOT, took just over 2 and a half hours, which I wouldn't class as a waiting appointment. Didn't have anything pressing that day which was fortunate so not a huge issue but I could have made better use of my time
17 June 2025
Very happy
16 June 2025
We came in earlier that week with my Wife's Mini. Lauren Lindsay was the assistant who took care of us. And it was her again when I came in with my BMW. Excellent service from Lauren she looked after us.
16 June 2025
Excellent
16 June 2025
Amazing service
16 June 2025
I mean the customer service was good, the service was standard, unhappy with the vehicle check
14 June 2025
Trouble free service and kept well informed.
13 June 2025
As above
12 June 2025
Clean quick friendly
12 June 2025
We were well looked after by Laura Lindsay and would like to thank her.
12 June 2025
As above, WiFi connection and refreshments available and the service carried out quickly
11 June 2025
Straight forward
11 June 2025
A lady called Chloe Wilson from the service team was very helpful and supported me with everything I needed. The experience exceeded my expectations and I will only go to BMW going forward after having bad experiences with other garages.
10 June 2025
See above, both were very polite and helpful on arrival.
09 June 2025
I was able to book in at short notice at a time which suited me. Chloe was friendly, courteous and, despite being fairly new to Williams, she gave me confidence as she clearly knew what she was doing - very professional.
09 June 2025
At the end of the day my car was given to me in a very good condition and work was done on it well
09 June 2025
Too expensive the Staff were excellennt
09 June 2025
Looked after extremely well
09 June 2025
Really accommodating and good service
08 June 2025
Overall pretty satisfied with the service I received. Only slight concern was that the extended warranty I purchased did not seem to be showing against the car. This was resolved quickly
08 June 2025
Asked for part ex price - not provided Asked for service plan - not provided Service was great
08 June 2025
Unlike BMW visit to a different garage the team were expecting me and all work was done with the time frame stated.
08 June 2025
Was very friendly staff
07 June 2025
really helpful staff and efficient service
07 June 2025
Job done to high standard.
07 June 2025
Unfortunately, I've forgotten the lady's name but she did very well at resolving my query. I gather it was an unusual one but she still resolved, so completely satisfied.
06 June 2025
Clowie sorted everything very professionally
04 June 2025
Staff dealt with us very efficiently and politely
04 June 2025
Waited a couple of days for part to arrive and then job done and good communication to advise me to collect and have cffee and a biscuit !
04 June 2025
Everything was explained fully and guidance was offered when needed
03 June 2025
Was greeted at reception in a kind and enthusiastic manner and the whole process was dealt with smoothly and efficiently.
03 June 2025
Having had BMW's Williams Service for many years I have used the Service Dept and found it to be excellent. On one occasion the Mansger, Anthony Friend exceeded my expectations and solved an old annoying problem successfully.
03 June 2025
Excellent service provided
03 June 2025
Overall Excellent, BUT, the car was booked in for 10am. I was told that it was a fairly long job. The car was not looked at until 15:30. This meant that i couldn't pick the car up until next morning. Not the end of the world.
03 June 2025
Chloe looked after me, from start to finish. I asked to change my appointment to a while you wait and this was honoured.
03 June 2025
It would have been 5 stars but when i got my car back i noticed that i need a brake fluid change this montg, i think this should habe been picked up by the service team. I woukd have liked tge option to get this done whilst my car was with you.
02 June 2025
Chloe was great in our requests and accommodating my wife during drop off and collection of our vehicle.
02 June 2025
great service
01 June 2025
Same as before all very helpful and keep you informed
01 June 2025
See above
01 June 2025
Communication was brilliant. It was easy to get an appointment and the fault with my car was fixed with no problems.
31 May 2025
As above
30 May 2025
On the day service was good the young lady that helped me was very helpful
30 May 2025
AS ABOVE THE SERVICE TOOK A LONG TIME
29 May 2025
Excellent service
28 May 2025
Staff were polite and knew exactly what they were doing
28 May 2025
Quick efficient and kept informed
27 May 2025
5 star service received by Laura Lindsey - an asset to Williams Bolton. Thanks again
27 May 2025
Very good customer service and good garage work!
27 May 2025
Staff helpful and pleasant to deal with.
26 May 2025
Kept me informed and car ready at agreed time
25 May 2025
The service was great. Chloe even sorted me an appointment with you body shop department where others would have expected me to contact them. My car was booked in on time and was ready on time. Chloe was on top of anything I asked or requested.
25 May 2025
I was satisfied with the customer centric approach towards myself and the standards of the staff and building layout. Please maintain the desire and KPI objectives to set the bar for other manufacturers and competitors to aspire to.
25 May 2025
Great customer service and great service delivered
25 May 2025
Through
24 May 2025
As mentioned above
24 May 2025
Great customer service advisor
21 May 2025
Perfect, professional and polite
21 May 2025
The work done on my car was completed early and you even washed and vacuumed my car - much appreciated
20 May 2025
Great professional service and WI-FI
19 May 2025
Car took longer than the time stated, although the service is great in terms of coffee and cake.
19 May 2025
Good customer service
18 May 2025
Good job, clean car and good information provided.
18 May 2025
Easy to communicate with staff and they were very helpful. NOTE: I would like to see the video recording of removed service parts with new replacements. I don't understand why no service stations in any brand of their branches does not do that.
15 May 2025
Very satisfied top job again
15 May 2025
Always been exactly as quoted
14 May 2025
Great service fitted me in at short notice
13 May 2025
It is nice to have a complimentary service added
13 May 2025
Can't give 5 stars as the car was not washed/valeted.
13 May 2025
Always greeted warmly, refreshments are nice and friendly team. Special mention to Helen on the service desk,
12 May 2025
Customer service was good and refreshments were nice.
08 May 2025
Great
07 May 2025
Staff all very helpful.
07 May 2025
Staff polite and friendly. The problem with the battery did not resolve.
05 May 2025
Again no reason not to
05 May 2025
The job was done really well and we were kept in the loop at all times
03 May 2025
As above
03 May 2025
Not great due to the damaged alloys
03 May 2025
Service team and wider workshop all are interested in delivering for the customer. The Bolton team are always my first port of call should I have a problem. My son also had excellent assistance during a recent tyre problem.
03 May 2025
I have been using Williams BMW now for 12 years and have always received the best service.
02 May 2025
As above
30 April 2025
10/10. Everyone had a friendly smile and the staff were very kind and respectful
29 April 2025
As above.
28 April 2025
As above. It's about confidence
28 April 2025
Everything was made easy for me from start to finish
25 April 2025
I was very satisfied with the service I received and thoroughly good job.
23 April 2025
All though it was originally an 3 week wait i spoke to Dan Kirk that I didn't feel safe as I had a long journey in my car and he managed to sort my car out same day with big help from service team
21 April 2025
Very friendly and helpful throughout
20 April 2025
Everything OK, as expected
20 April 2025
The staff were completely honest to the problem I had and sorted it accordingly.
19 April 2025
Friendly & helpful staff
19 April 2025
Updated with every information I needed
16 April 2025
Customer service was outstanding from all staff we dealt with. Very polite and friendly
03 July 2025
Hayley explained everything thoroughly